Privacy Policy

Last updated: 28 September 2026

This Privacy Policy applies to Legal Aid Translation Services and the website legalaidtranslationservices.co.uk. It explains how we collect, use, disclose and safeguard personal information when you visit our website or use our translation services.

We handle legal documents that may contain sensitive personal data and apply confidentiality and data-protection controls appropriate to the service being provided.

1. Information We Collect

Information you provide directly:

• Your name, email address, telephone number and firm name when you place an order or contact us

• Documents you upload for translation, which may contain personal data relating to third parties

• Payment information processed through our payment provider

• Correspondence and information you send to us about the instruction

Information collected automatically:

• IP address, browser type, operating system, referring URLs and pages visited where collected through cookies or similar technologies

2. How We Use Your Information

We use the information we collect to:

• Review, process and deliver translation instructions

• Communicate with you about quotations, orders and enquiries

• Issue invoices and process payments

• Improve our website and service processes

• Comply with applicable legal obligations

3. Legal Basis for Processing

Depending on the processing activity, our legal basis may include performance of a contract, legitimate interests and compliance with legal obligations. Where another lawful basis is required, it will be applied as appropriate to the processing concerned.

4. How We Protect Documents

We use appropriate technical and organisational measures to protect client material and restrict access according to the requirements of the instruction.

Relevant personnel and service providers are required to handle client material confidentially where access is necessary to provide the agreed service.

If you have a matter-specific confidentiality, NDA, deletion or document-handling requirement, provide it before the instruction is confirmed so it can be reviewed as part of the service scope.

5. Data Sharing

Personal data may be shared with linguists and relevant service providers where necessary to complete the agreed service and subject to appropriate confidentiality requirements, with payment providers where required to process transactions, and with public authorities where disclosure is required by law.

We do not sell or rent personal data to third parties for marketing purposes.

6. Data Retention

Client translation documents are normally deleted 90 days after completion of the order. If a different document-retention period is required for a particular matter, it should be agreed before or during the instruction.

Administrative, invoicing, accounting and other business records may be retained for longer where reasonably necessary for legal, regulatory, tax, dispute-resolution or record-keeping purposes.

7. Your Rights

Subject to applicable law, data-protection rights may include access, rectification, erasure, restriction, objection and data portability. You may also have the right to complain to the Information Commissioner’s Office.

8. Cookies

Our website may use cookies or similar technologies for website functionality and analytics. Cookie use and consent options are described through the website’s cookie controls where available.

9. Contact Us

If you have questions about this Privacy Policy or a data-protection request, contact us at info@legalaidtranslationservices.co.uk.